Salary:
30000 plus great bonus earning opportunities
Contract Type:
Permanent
Position Type:
Full Time
Expiry Date:
03/10/2025 23:59
The Vacancy
Fun, rewarding and with the opportunity to develop and grow your career. That’s life with L&C Mortgages, the UK’s leading fee free mortgage and protection broker with over 160 awards to its name.
Join us and you’ll be part of a business that takes your progress seriously and wants you to enjoy being part of the L&C family. From ‘The Extra Mile’ colleague nominations – recognising those who go above and beyond, your birthday off and our fabulous Perkbox membership, this is a place that really gives back on the effort you put in.
Right now, we’re expanding our team and taking on seasoned and qualified Protection Advisers for our Remote Teams across the UK. With a start date of the 10th November 2025, if you're looking for a new start and challenge with a bountiful lead volume, this could be the role for you. We’re on an exciting journey with no signs of slowing down and there’s never been a better time to join us, so now is your chance to get in on that growth!
The role
Uncertain times call for certain measures and for our customers, you will know from experience, these measures come in the form of protecting the things that matter most: their homes, families and lifestyles. But being a Protection Adviser during this ongoing period of uncertainty is not only about offering L&C customers a sense of reassurance and support, knowing things are handled if they go wrong, it also offer you security too - a steady remote career with real prospects for development
When talking to our customers, you’ll use your empathic ear to really listen to their concerns so that you can deliver the right kind of insurance, documenting your findings and recommendations throughout the process.
As L&C is regulated by the Financial Conduct Authority (FCA), compliance is an important part of this role. You need to ensure you deliver advice within strictly defined regulatory rules and guidance, as well as adhering to the internal quality standards L&C has put in place. What’s important is that you deliver that perfect balance of outstanding customer care, regulatory adherence and impressive workload efficiency to exceed your performance targets and KPIs. That will be achieved through eagle-eyed attention to detail, a warm and friendly approach that builds rapport and trust, and really understanding each customer’s needs.
About You
You’re a qualified Protection Adviser with enough experience to know what you want for the next step in their career. With steady year-on-year growth, an emphatic approach to protection advice, and the kind of support that will help you surpass your professional goals, L&C Mortgages is ticking all your boxes. And the best part? With L&C Mortgages, you can now achieve all this without leaving your home.
Right now, we’re looking for people who see remote working as an opportunity to tune in to customer needs, free from distractions. Someone with your credentials – Cert Pro, R05 or equivalent qualification - doesn’t need constant supervision, you motivate yourself. You can still count on the support of our team but, for you, professional development is something you always take personal responsibility for. Just like you do for the protection you arrange for our customers. That’s why L&C Mortgages could be the perfect next step in your career.
Why join Us at L&C?
We care about our customers, but our employees are what make the magic happen. We’re always ready to listen and do what we can to make L&C even better for those receiving and providing our services. Working with us means being part of an environment of respect and equity, so the standard of training is as high as it can be, ensuring that the service you’re able to deliver is at the same level. What you do with it and where you take your role from there is up to you – because there are ample opportunities to flourish and progress. We’ve got plenty of new and enhanced existing benefits to reward and recognise the exemplary work we do, and we're always on the lookout for dynamic advisers to help us push the boundaries of providing Mortgage and Protection Advice.
As an employee of L&C, some of the benefits you’ll get include:
Be a part of an incentive scheme that is both customer-centric and reflective of your efforts
24 days starting annual leave, plus your birthday & bank holidays off non inclusive of your holiday allowance
Have access to our comprehensive Employee benefit and support schemes, from wellbeing to perks and discounts, we want to give our colleagues the best as thanks for their continued dedication
Come and celebrate at our annual Winter and Summer socials, and plenty of other events amongst your team and section
... and much more
At London & Country Mortgages, we are committed to fostering a recruitment and selection process that is inherently diverse and inclusive. We believe in the strength that comes from a variety of perspectives, backgrounds, and experiences, and we actively seek to create an environment where individuals from all walks of life feel welcome and valued. Our commitment to diversity and inclusion is not just a goal; it is a fundamental part of our organisational culture, driving us to continuously enhance our practices to ensure that every candidate has an equal opportunity to contribute and thrive within our community.
FCA Certification Regime & Conduct Rules
L&C is classified as an “Enhanced Firm” under the FCA’s Senior Managers and Certification Regime (SM&CR). This role will officially fall into the “Conduct” element of the regime, meaning you’ll be personally subject to the five FCA Conduct Rules if successful in your application.
In addition, as this is a customer-facing advice role, L&C has made the decision to treat all Advisers (Mortgage & Protection) in the same way, so we’ll ensure and verify your integrity, competence and financial soundness in the same way we do with our Mortgage Advisers.
The Company
L&C Mortgages - Voted the UK's best mortgage broker.
Founded in 1999 as a fee free telephone based mortgage broker - free to call and free to use our advice and service. We moved into our office in Bath and launched our first website in 2001. Winning our first award for best mortgage broker in 2002, we’ve gone from strength to strength, with a further office in Newcastle Upon Tyne, and over 2 million people coming to us for advice on the best mortgage for them.
Today we have received over 160 awards and offer both online and telephone support. And we remain proudly fee free.
You have already applied for this vacancy, please go to your account to see your progress.
Privacy Policy
1. What is the purpose of this document?
London & Country Mortgages Limited (L&C) are committed to keeping your information safe and secure and ensuring that we are transparent and fair about how we use it. L&C is a "data controller" and this privacy notice describes how we collect and use personal information about you in connection with your application to work with us (whether as an employee, worker, or contractor), in accordance with the General Data Protection Regulation (GDPR).
This notice applies to prospective workers. We have a separate privacy notice for employees, contractors, and other workers which we will provide to you if you are successful in your application. This notice does not form part of any contract of employment or other contract to provide services.
It is important that you read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information.
2. Who to contact if you have any concerns about how your information is being used
To meet our obligations we have appointed a Data Protection Officer. If you have any questions or concerns about how your personal information is being used, you can contact on 01225 408000
You can also obtain information and advice from the Information Commissioner who is the independent regulator appointed by Parliament to oversee compliance with data protection and information rights: www.ico.org.uk
L&C is registered with the Information Commissioner (registration number Z6282085).
2. Who to contact if you have any concerns about how your information is being used
To meet our obligations we have appointed a Data Protection Officer. If you have any questions or concerns about how your personal information is being used, you can contact on 01225 348346
You can also obtain information and advice from the Information Commissioner who is the independent
regulator appointed by Parliament to oversee compliance with data protection and information rights: http//www.ico.org.uk
L&C is registered with the Information Commissioner (registration number Z6282085).
3. What information we collect and how we use it
In connection with assessing your application for work with us, we use the following categories of personal information about you:
Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses
Gender
NI Number
CV (if applicable)
Recruitment information (including copies of right to work documentation, references, interview notes and opinions taken during and following interviews and other information included in a CV or cover letter or as part of the application process)
Employment records (including job titles, work history, working hours, training records, professional memberships, educational history)
Equal opportunities monitoring information (defined as special categories data) - this information is anonymised upon collection and is used purely for statistical analysis and monitoring purposes
Any test results of any tests, psychometric or other, included in the recruitment process
Compensation history
Information necessary to complete pre-employment security checks
Information about criminal convictions
Health and your health history
Telephone calls (All incoming and outgoing calls are recorded)
We need all the categories of information in the list above primarily because they are necessary for entering into a potential contractual relationship with you and in particular the following purposes:
Making a decision about your recruitment or appointment
For communication with you regarding the vacancy
Determining the terms on which you work for us
Checking you are legally entitled to work in the UK
Assessing qualifications for a particular job or task
Dealing with legal disputes involving you
Ascertaining your fitness to carry out the role
Complying with health and safety obligations
For statistical analysis
May be used to contact you about other vacancies
4. How we use Special Category or sensitive personal information
Special category personal information is any information about ethnic origin, political opinions, religious or philosophical beliefs, or trade-union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation. Special category personal information requires a higher level of protection.
We use information about your health to assess your fitness to work.
5. Information about criminal convictions
The law only allows processing information about criminal convictions and offences where this is carried out either under the control of official authority or when processing is authorised by law.
We may use information about criminal convictions and offences as part of the recruitment process to establish whether or not to offer you a role. Checks regarding criminal convictions will be performed by the Disclosure and Barring Service or equivalent using the Basic and Standard checks, as appropriate. Any processing of criminal conviction data will be in accordance with our policy on employing ex-offenders.
6. Profiling and Automated decision-making
Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention that has a legal or similar effect on an individual. We use some automated screening tools as part of this application process. The answers you provide to one or more of the questions (excluding any special categories/equal opportunity questions) may result in your application being automatically declined. This technology is used to help us manage the high volume of applications we receive and can assure applicants the same outcome would occur if we manually reviewed your application. The reason for the decline will be made available to you in your candidate account. If you wish to find out more about which questions we use automated decision-making on or appeal a decision made by automated decision making please contact thedpo@landc.co.uk.
‘Profiling’ means any form of automated processing of personal data to evaluate certain personal aspects relating to an individual, in particular to analyse or predict that person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.
Individuals have defined rights in relation to profiling. These include the right to be informed about
profiling and its consequences and the right to object to profiling. We will always inform you when we intend to use automated processing in this way and listen carefully to any concerns you may have. We currently profile staff in the following ways:
Credit scoring staff on an annual basis
Psychometric testing of candidates for employment
Section 7 describes how we profile or data match employees in terms convictions, credit, and sanctions.
7. What are the sources of the Information we have about you?
We typically collect personal information about employees, workers, and contactors directly from
candidates through the application and recruitment /engagement process and from referees.
Our policy on references for staff we employ or engage is to seek references for advisors for the last 6 years of employment. For other staff we seek references from the last 2 employers or from their educational establishment, if appropriate.
Other sources of information about workers include:
Employment agencies or background check providers who provide information as part of the
recruitment process. Employment Agencies are typically data controllers in their own right and will have their own privacy notices
Recruitment Agencies
For Electronic Identity and Credit Checks we use TransUnion
For Disclosure and Barring checks we use the Disclosure and Barring Service or equivalent.
We use the UK Government Sanctions List to data match employees
8. What are the legal grounds for processing your personal information
The law says we must have a legal basis for processing personal data. There are six standard data
processing grounds or conditions for processing personal data. Where we process what is called ‘special category data’ (see section 4 above) we must additionally have a special category condition or ground for processing your personal data.
Sometimes more than one condition will be applicable, but we must tell you about the condition we think is the most relevant ground. We rely on the following conditions for the activities indicated.
8.1. Legitimate Interests and Contract
The law provides we can use your information under the legitimate interest condition where our interest in using it is not outweighed by your privacy rights or interests. This means that we can use your personal data only in ways you would reasonably expect, and which have a minimal impact on your privacy, or where there is a compelling justification for the processing.
We will use this condition up to the point where we make you an offer after which we will, for the most part, rely on the condition which covers contract or steps necessary to enter into contract. At the point the contract is accepted your data is processed in accordance with our staff privacy notice.
We rely on the legitimate interest’s condition to ask you for your references but will need you to give a signed consent for your referees to disclose information to us, which we will send them when we ask for your reference.
8.2. Legal Obligations
We will use your information to comply with our legal obligations with regards to checking whether you have a right to work in the United Kingdom.
8.3. Vital Interests
We may use your personal information in an emergency where we need to do so to protect your life or that of another person.
8.4. Public Interest
We can use information about you where that is in the public interest.
8.5. Employment Law
We can process special category data such as data about your health where we are required to do so by Employment law. We also rely on this condition to undertake Standard DBS (Disclosure & Barring) checks on positions exempted from the Rehabilitation of Offenders Act 1974 under the Financial Services and Markets Act 2000 and to process conviction data in Basic DBS checks for staff, where appropriate.
8.6. Substantial Public Interest
We can use special category information about you, such as your race or sexual orientation or health where this is necessary in the substantial public interest. Such uses include in connection with the monitoring of equality of opportunity, in connection with protecting the public against dishonesty, legal claims, preventing fraud, for anti-money laundering or combating terrorist financing and the prevention and detection of illegal acts. We can also process information about offences and criminal convictions for specified reasons.
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal information without your knowledge or consent, in
compliance with the above rules, where this is required or permitted by law. We do not need your consent if we use special categories of your personal information in accordance with our written policy to carry out our legal obligations or exercise specific rights in the field of employment law.
9. Who we share your personal information with
Details you provide in this application will be held on our computer systems and may be downloaded by us.
Prior to offering you a role we share your personal data with third party recruiters for the purpose of
carrying out reference checks and background checks.
The recruitment software we use via this website is supplied by IRIS Software Group Limited and they are defined as a Data Processor under the GDPR. They will only process your data in accordance with our instructions.
Within your candidate account, you can also use the Download Data feature to generate an XML file of the current data we hold on you that you have provided and/or have access to within the account.
Where you exercise your right to object or withdraw your consent, we may process your personal data without your knowledge or consent where we are permitted or required by law or regulatory requirements to do so. In such a case, we will not process more personal data than is required under the circumstances.
If you are not satisfied by our actions, you can seek recourse through our internal complaints’ procedure. If you remain dissatisfied, you have the right to refer the matter to the Information Commissioner (www.ico.org.uk) or seek recourse through the courts.
10. Where in the World is your Information
All the data we process directly is stored in the UK and we ensure that all our contractors process data only within the EEA.
11. Data Security
The Board and Directors understand how important it is to keep your personal information secure. We use a variety of technologies and procedures to protect your personal information from accidental or unlawful breaches of security. These include physical, organisational, and technological measures. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality.
We have put in place appropriate security measures to prevent your personal information from being
accidentally lost, used, or accessed in an unauthorised way, altered or disclosed.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
12. Data retention
Our Policy is to only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
The retention period for unsuccessful applicants is 12 months after which documentation is reviewed for secure destruction. Documentation may be kept for longer where there is a justification for doing so, for example, in connection with an ongoing complaint. Information about successful applicants will be retained in accordance with our staff records retention policy as set out in the staff privacy notice.
13. Your Information Rights
It’s really important that you understand your legal rights in relation to your personal information – as well as how you can contact us if you have any questions or concerns. This section covers just that.
The following is a list of the rights you have under Data Protection legislation. Not all these rights apply in all circumstances, but we will be happy to explain this to you at the time you ask. Independent advice about your rights can be obtained from the Information Commissioner (see Section 2).
All these rights can usually be exercised free of charge and generally speaking we must respond within one month. If we need longer to respond we will explain why this is necessary within the one-month period and tell you more about any rules that affect how you can exercise your rights.
INFORMED
You have the right to be informed in a concise, transparent, intelligible and easily accessible way about how we use your personal information. We will explain why we need information (in particular any uses that are not obvious) at the time we collect information from you and make sure that all our data collection forms and letters point you to this privacy notice.
ACCESS
You can make what is called a subject access request for a copy of the information we hold about you. We must also tell you why we have the information, what types of information we collect, who we share it with and whether, in particular, any of those recipients are outside the European Economic Area, how long we will keep your information for; where the information came from, if we didn’t collect it from you directly, the details of any automatic decision taking and about your rights of complaint to the Information Commissioner.
PORTABILITY
You have the right in some circumstances to have the data you have provided to us sent to you or provided to another person or business in an electronic machine-readable format.
CORRECTION
You have the right to have inaccurate information corrected and incomplete information completed. If the information we need from you changes please tell us about this as soon as possible.
OBJECT
You will normally have the right to object to how we intend to use your information based on your individual circumstances. You have an absolute right to object to us using your personal information for the purpose of direct marketing at any time.
RESTRICTION
If you have objected or complained about how we have used your information or its accuracy you may not want it to be deleted until your complaint has been Resolved. In certain circumstances you can ask for your data to be restricted or not used until these issues are resolved.
ERASURE
You have a right to have some or all of the information we hold about you erased in some circumstances. This is known as the right to be forgotten.
AUTOMATED
DECISIONS
This right only applies where a decision which has a legal or similar effect is taken about a person by automated means without any human intervention.
Where such decisions are made individuals have a right to ask for the decision to be reviewed and the data controller must make sure appropriate safeguards are in place. We use some automated screening as part of the application process which may result in your application being automatically declined. However, we can assure applicants the same outcome would occur if we manually reviewed your application and the reason for the decline will be made available to you in your candidate account.
CONSENT
If we are processing your personal information on the basis of your consent you have the right to withdraw that consent at any time.
COMPLAINT
You have a right of complaint to the Information Commissioner (the Supervisory Authority) if you consider any aspect of L&C’s use of your personal information infringes the law. Section 2 provides the contact details.
However, L&C will want to put matters right wherever we can, and we would hope that you will contact us in the first instance. You can exercise your data protection rights or complain about how we are processing your personal information by contacting the Data Protection Officer as set out in Section 2.
14. Changes to this privacy notice
We will continuously refine this privacy notice to make sure we are complying with our obligations to be transparent about how we use your personal information and that it is as concise, intelligible and as easily accessible as it can be. However, if we make any changes to how we process your personal information in ways that you would not reasonably expect, we will contact you and bring these changes to your attention.
Version Control
GDPR Candidate Privacy Notice version 14 effective 1/5/2025
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